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MyTradesConnect — Privacy Policy

Effective Date: May 28, 2026

1. Introduction

MyTradesConnect (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you access or use our trade copying software, website, applications, APIs, and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

We may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed by third-party providers)
  • Account login credentials
  • Trading platform connection details
  • Support correspondence

We do not store full credit card numbers.

2.2 Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Access timestamps
  • Pages visited
  • Referral URLs
  • Diagnostic logs
  • Platform connection logs

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users
  • Maintain sessions
  • Improve performance
  • Analyze traffic
  • Prevent fraud

You may disable cookies in your browser settings, though some features may not function properly.

3. How We Use Your Information

We use collected information to:

  • Provide and operate the Service
  • Process payments
  • Authenticate accounts
  • Improve functionality
  • Monitor system stability
  • Prevent abuse and fraud
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Communicate updates or support responses

We do not sell personal information.

4. Payment Information

Payment processing is handled by third-party payment processors.

We do not store full credit card data on our servers.

Payment processors are responsible for handling your payment information in accordance with their own privacy policies.

5. Data Sharing & Disclosure

We may share information:

  • With infrastructure providers (hosting, cloud services)
  • With analytics providers
  • With payment processors
  • To comply with legal obligations
  • To protect rights, safety, or property
  • In connection with a merger, acquisition, or asset sale

We do not sell personal information to third parties.

6. Data Retention

We retain information:

  • As long as your account is active
  • As necessary to provide the Service
  • As required by law
  • To resolve disputes
  • To enforce agreements

We may retain certain information even after account deletion where legally required.

7. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards.

However:

  • No system is 100% secure
  • No method of transmission is completely secure
  • We cannot guarantee absolute security

You use the Service at your own risk.

8. International Data Transfers

If you access the Service from outside the United States, you understand and consent to your information being transferred to and processed in the United States.

Data protection laws may differ from those in your jurisdiction.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request data portability
  • Object to certain processing

Requests may be submitted via our support contact.

We may verify your identity before processing requests.

10. California Residents (CCPA)

If you are a California resident, you may request:

  • Disclosure of categories of data collected
  • Deletion of personal information (subject to legal exceptions)

We do not sell personal information.

To exercise rights, contact us through official support channels.

11. Children's Privacy

The Service is not intended for individuals under 18.

We do not knowingly collect personal information from minors.

12. Third-Party Links

Our Service may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties.

13. Service Logs & Technical Data

To maintain system stability and troubleshoot issues, we may retain:

  • Error logs
  • Execution logs
  • Connection logs
  • Server activity logs

These logs may contain technical identifiers but are used strictly for operational purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective upon posting.

Continued use of the Service constitutes acceptance of the updated policy.